Carson City, NV…Carson Tahoe Health is currently experiencing a telephone network issue that is affecting nearly all calls throughout the system including scheduling, patient billing, voicemail boxes, and more. The phones are expected to be down throughout the day (Thursday, October 20) and possibly into tomorrow.
Until the phones are back up, we are directing patients to the following departments:
Carson Tahoe Medical Group and Clinics: For scheduling, questions, medication refills, etc., please reach out through their MyChart portal.
Patient Experience/Medical Records/Etc.: firstname.lastname@example.org
Patient Billing: PFSCustomerService@carsontahoe.org
General Questions (Monitored by Communications Department): email@example.com
Unless there is an urgent need, please follow up with our Carson Tahoe teams in a few days so we can address any emergent needs first.
As always, in an emergency, please call 9-1-1.
We apologize for the inconvenience and are working diligently to reroute calls so we can continue to provide seamless care to the community.
For media questions, contact firstname.lastname@example.org. Please also make sure to check our website at CarsonTahoe.com and/or follow us on social media (Facebook @CarsonTahoe, Twitter @CarsonTahoe, and Instagram @carsontahoe) for the most up to date alerts.
About Carson Tahoe Health
Carson Tahoe Health is a local, not-for-profit healthcare system serving patients in Northern Nevada and California since 1949. With a wide and far-reaching primary service area, CTH serves multiple counties with an 80-acre medical campus located in north Carson City. A 144-bed regional medical center offers 24-hour